Help and advice

How can I cancel an order?

What happens if some of the items on an order are sold out? What happens to the money?

Is it possible to place an order from a shop located in the United States, Japan or China?

How to evaluate the reputation of an eBay seller?

Is it possible to get a description of what’s inside the parcel (list of contents)?

Is it possible to disable the automatic payment of service and delivery invoices?

How can I see parts of the order that arrive later in one list in my account?

What is a parcel?

My English is bad, how do I translate English website pages?

What is Account Verification and do I need to pass it?

Virtual Address – do I need to inform the support that the parcel is delivered to the warehouse?

How can I let the support know the details of a Bank Transfer?

Does Alfaparcel offer payment via transfer to the seller's bank account, cheque or postal order?

How to deposit funds to the account?

How long does it take for transfers to be credited to the balance?

Is it possible to arrange the delivery through an alternative courier services?

Is it possible to re-package an already packed parcel at the Alfaparcel warehouse?

The seller refuses to ship the items, Local Pick Up Only, can Alfaparcel pick up the items from the seller and deliver them to the warehouse?

My products are already at the Alfaparcel warehouse, how can I order their dispatch?

What is the actual weight and volumetric weight?