Step by step guide to ordering in the UK


    

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What does it take to place an order to buy goods in the UK? It’s simple. Read on for a step by step guide.

 

1. Log in to your account and make an order to purchase goods

 

The order may contain any number of items from any stores. In the order notes field you can leave us suggestions or preferences regarding the order, specify a discount code, etc.

 

 

2. We will send you an invoice for the goods

 

Once you make an order, you will be sent an automatic invoice. The invoice will be displayed in your account and will include item price you specified when placing an order. If there are sufficient funds on your balance, you will be able to pay for the order immediately. After the invoice has been paid, we will then purchase the items and send you a notification, including a free SMS notification, should you wish to receive one. Orders are purchased within 24 hours from the request, working days only.

 

We also offer a separate service where you are able request an urgent purchase, this means we will purchase the goods within 1 hour of the request, which helps you catch the sales before they end.

 

 

 

 

3. When the order arrives at our warehouse

 

Once your goods arrive at the warehouse and are ready for dispatch, we will then send you an invoice for the delivery and any additional services you have chosen. A full list of the services we provide can be found on the ‘Rates’ page. If you have not ordered any additional services then there will be no commission in the invoice.

 

The delivery and service invoice will include the cost of the delivery, indicating the exact weight, and the Alfaparcel commission (if any). Once this invoice has been paid then the goods will be shipped to you within two business days. You will receive an email and a free SMS notification of the shipment along with the tracking number, which can be used to check the shipment status on the postal service website.

 

 

 

4. Order delivered

 

Depending on the postal service you chose, standard delivery time from the UK is between three to thirty days. All parcels are sent by registered mail and have insurance, the amount of which is determined by the customer. Current delivery times can be found here.

 

Note

 

All purchases placed through Alfaparcel will include two invoices, the first invoice will be for the payment of the goods ordered, and the second invoice will be for the delivery and additional services you require. If there are sufficient funds on your account, then at your request you are able to pay for the invoices immediately, which is convenient in the case of ‘urgent’ orders. If there are no funds on your account then you are able to pay each invoice separately.

 
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