Buy as a resident of England

Rates on all Alfaparcel services

  Assisted purchases Virtual address Happy VAT package" eBay orders Premium account
Commission for the service 4% of the order amount

Free

No limit on how many parcels we receive

£15 for first item, an additional £5 for every 5 items thereafter 5% of parcels total value. Commission only charged on completion of the consolidated parcel and not on individual items. Parcel can contain several items from several sellers purchased at different times £100 per month
VAT Return available No No Yes No No
Checking of the SKU, size and colour Free £2 per request. If the request exceeds 15 minutes then there will be an additional cost of £10 per hour (£5 for 30 minutes) Free

Free

Free

Minimum commission charge on each order £5 No commission charged for this service £15

£8

No commission charged for this service

Free storage of orders at the warehouse 90 days 90 days 90 days

90 days

90 days

Free storage on packed parcels ready for dispatch 30 days 30 days 30 days

30 days

90 days

Commission for each incoming /outgoing parcel No No No

No

No
Mandatory verification (providing copies of documents) No Yes No No No
Commission for consolidation/ splitting of orders £1.50 for each consolidation or splitting £1.50 for each consolidation or splitting No £1.50 for each consolidation or splitting No
Commission for the consolidation of an order received at separate times* N/A £1.50 for each consolidation N/A N/A N/A
Opening cases and having disputes with sellers Free N/A Free Free Free
Urgent requests – request to have your order purchased OR packaged within 1 hour £5 per request £5 per request - ONLY Urgent packaging available £5 per request

£5 per request

10 Urgent request included in this package. Additional requests will be £5 per request

Instant SMS notifications on orders, parcels and messages Free Free Free Free Free
Request to receive photos of the contents £1.50 per every 3 photos £1.50 per every 3 photos £1.50 per every 3 photos

£1.50 per every 3 photos

£1.50 per every 3 photos

Shipping parcels that exceed 10 kg and 20 kg An additional £5 for each parcel with an actual weight more than 10kg An additional £7.50 for each parcel with an actual weight more than 20kg An additional £5 for each parcel with an actual weight more than 10kg An additional £7.50 for each parcel with an actual weight more than 20kg An additional £5 for each parcel with an actual weight more than 10kg An additional £7.50 for each parcel with an actual weight more than 20kg An additional £5 for each parcel with an actual weight more than 10kg An additional £7.50 for each parcel with an actual weight more than 20kg An additional £5 for each parcel with an actual weight more than 10kg An additional £7.50 for each parcel with an actual weight more than 20kg
Full list of parcel contents (Virtual address only) N/A £2 per request. If the request exceeds 15 minutes then there will be an additional cost of £10 per hour (£5 for 30 minutes) N/A

N/A

N/A

Completion of the customs declaration based on information on the sellers or shops invoice Free Free Free

Free

Free

ALTERNATIVELY Completion of the customs declaration on the basis of the customer’s preferences £3 for each parcel that is shipped from our warehouse £3 for each parcel that is shipped from our warehouse Free

£3 for each parcel that is shipped from our warehouse

£3 for each parcel that is shipped from our warehouse

Special Packaging – Extra packaging for more safety of the goods, ideal for fragile items.** Materials and labour is charged at £10 per hour (£5 for 30 minutes) Materials and labour is charged at £10 per hour (£5 for 30 minutes) Materials and labour is charged at £10 per hour (£5 for 30 minutes) Materials and labour is charged at £10 per hour (£5 for 30 minutes) Materials and labour is charged at £10 per hour (£5 for 30 minutes)
To return goods or orders back to the seller*** Free £10 £10 to return the whole order. FREE for partial return.

£10

Free

Other Special Requests - i.e, removing hangers, checking for defect, testing the functioning, and so on

£2 per request. If the request exceeds 15 minutes then there will be an additional cost of £10 per hour (£5 for 30 minutes)

£2 per request. If the request exceeds 15 minutes then there will be an additional cost of £10 per hour (£5 for 30 minutes)

£2 per request. If the request exceeds 15 minutes then there will be an additional cost of £10 per hour (£5 for 30 minutes)

£2 per request. If the request exceeds 15 minutes then there will be an additional cost of £10 per hour (£5 for 30 minutes)

£2 per request. If the request exceeds 15 minutes then there will be an additional cost of £10 per hour (£5 for 30 minutes)

Handling any issues with the postal services

Free

Free

Free

Free

Free

Collection by Alfaparcel of items from anywhere in the UK £1 per mile Only charged for one way of the journey, return journey is FREE £1 per mile Only charged for one way of the journey, return journey is FREE £1 per mile Only charged for one way of the journey, return journey is FREE

£1 per mile Only charged for one way of the journey, return journey is FREE

£1 per mile Only charged for one way of the journey, return journey is FREE

* In some cases, the stores do not send out the whole order in one shipment, this could be for many of reason such as too many items in the order, or waiting on stock for some items and so on. This would mean that the complete order could arrive at Alfaparcel at different times. If you were to place an order through our ‘Assisted service’ then these would automatically be consolidated at no additional cost. However, if we were to receive multiple parcels for one order and you were using the ‘Virtual Address’ service then the consolidation of these would be an extra cost.
** When selecting the special packaging service, as long as the cost of the materials and labour does not exceed £10 then all fragile items will be automatically packed. If the cost for this work will cost more than £10 then we will notify you and await confirmation from you before we do this work.
*** As well as the cost of the returns service, if a seller does not offer free/pre-paid returns then you will be required to cover the delivery cost