Buy as a resident of England

Help and advice

Delivery

Is it possible to arrange the delivery through an alternative courier services?
Sometimes, the customer may wish to have his/her parcels delivered by various courier services which are not indicated on the delivery page section...

Is it possible to re-package an already packed parcel at the Alfaparcel warehouse?
Sometimes it happens that the parcel is already packed at the Alfaparcel warehouse and is waiting to be dispatched, but the customer decides to...

The seller refuses to ship the items, Local Pick Up Only, can Alfaparcel pick up the items from the seller and deliver them to the warehouse?
We provide pickup services across the UK. The price of pickup is £1 per mile + £5. The way back is free. Therefore, if the distance from our...

My products are already at the Alfaparcel warehouse, how can I order their dispatch?
To order the parcel dispatch, go to the My Warehouse menu in your account and select the ‘Add Selected Orders to the Parcel’, after ticking the boxes...

What is the actual weight and volumetric weight?
Actual weight is the weight of a parcel, obtained by weighing it. Volumetric weight is calculated based on the dimensions of the parcel. The cost...

Is it possible to send a parcel to a different address or recipient?
If the goods are paid through Alfaparcel’s ‘Assisted Purchase’ service and via Skrill or bank transfer, we can send the goods to any address or name...